Global Senior Costumer Support Manager

Your Challenge

• To coordinate the information flow beetween the customers, distributors, sales and the preanalytics business unit, regarding technical support, requests, product specifications, applications, studies and other topics
• To provide regular reporting and statistics on the customer complaints and requests (types of requests) and the topics reflecting market trends to the business unit and other departments
• To proactively improve customer support service by implementing effective solutions to increase productivity of the service, improve response time and increase customer satisfaction
• To develop and deliver focused and targeted trainings to requestors to minimize repetitive requests and increase customer satisfaction
• To communicate with the marketing team to improve the visibility and accessibility of available information
• To build and maintain the knowledge base of information and resources that can be accessed by the requesters, in collaboration with relevant departments
• To continuously develop and refine a concept for a customer service support
• To build a team for efficient and productive customer support service

Your profile

• You have a bachelor´s degree in science or technology, or a related field
• You have previous experience in costumer service or technical support, preferably in the medical technology industry or healthcare industry
• You are structured, detail-oriented, communicative and driven
• You can effectively and in a timely manner coordinate the information flow between various stakeholders (e.g. customers, distributors, sales and others)
• Your are fluent in English language and possible in German (German is not a requirement)

Our offer

We offer you an exciting and independent area of responsibility in a modern and collegial working environment. In addition to numerous attractive social benefits, the gross annual salary for this position is at least EUR 58.200,00 (minimum salary according to the collective agreement for the chemical industry). Depending on your qualifications and professional experience, you may be eligible for a significant overpayment.
If you have any questions or require further information about this job advertisement, please contact Manuela Silbermayr +43 664 8892 0539.

If you are passionate about promoting innovative medical devices and possess the skills and experience outlined above, we encourage you to apply for this exciting opportunity to join our dynamic team at GBO International. Please submit your resume and cover letter detailing your relevant experience and qualifications. We look forward to hearing from you!