HR Operations Management

Responsibilities: 

HR Operations & Process Mangement
•    Lead the design, implementation, documentation, and continuous improvement of HR operational processes and programs.
•    Develop scalable and efficient workflows supporting the employee lifecycle, including recruitment, onboarding, employee changes, performance management, compensation administration, benefits administration, timekeeping, and offboarding.
•    Establish and maintain standardized operating procedures, process documentation, and controls to ensure consistency and compliance.
•    Drive operational excellence through process evaluation, automation, and system enhancements.

HR Systems & Data Management
•    Serve as the primary administrator and subject matter expert for HR systems and related technologies.
•    Manage employee data integrity, governance, security, and compliance with company policies and applicable privacy regulations.
•    Partner with IT, Payroll, and external vendors to support system implementations, integrations, upgrades, testing, and troubleshooting.
•    Maintain HR system configurations, workflows, reporting structures, and user access controls.

Payroll & Benefits Administration
•    Oversee payroll processes and collaborate closely with Finance and Payroll teams to ensure accurate and timely payroll administration.
•    Support payroll system integrations and process improvements.
•    Manage benefits administration activities, including vendor coordination, enrollment processes, audits, and employee support.
•    Monitor vendor performance and recommend enhancements to improve service delivery and employee experience.

Analytics, Reporting & Compliance
•    Develop, analyze, and maintain HR metrics, dashboards, and management reports.
•    Provide actionable workforce insights and recommendations to HR leadership and business stakeholders.
•    Prepare and submit required government reports, audits, and compliance filings.
•    Ensure compliance with federal, state, and local employment regulations.
•    Conduct data audits and implement corrective actions to maintain data accuracy and reporting reliability.

Project & Vendor Management
•    Lead HR operational projects, system implementations, and process improvement initiatives.
•    Develop project plans, timelines, and communication strategies to ensure successful execution.
•    Manage relationships with HR vendors and service providers, including contract performance and service-level expectations.
•    Evaluate new technologies and solutions that improve HR effectiveness and scalability.

Employee Experience & Stakeholder Support
•    Partner with HR Business Partners and business leaders to identify operational needs and recommend solutions.
•    Provide guidance and support to managers and employees regarding HR processes, systems, and programs.
•    Promote a positive employee experience through efficient, customer-focused HR services.

Job Requirements:
•    Strong customer service mindset with a commitment to supporting employees and leaders.
•    Excellent interpersonal skills and ability to build relationships throughout the organization.
•    Strong written, verbal, and presentation skills.
•    Excellent organizational skills and attention to detail.
•    Ability to manage multiple priorities in a fast paced environment.
•    Ability to exercise sound judgment and determine appropriate escalation.
•    Self motivated with a strong sense of urgency and accountability.
•    Ability to learn quickly and continuously develop HR knowledge and business acumen.

Education & Experience
•    Bachelor's degree in Human Resources, Business Administration, or a related field required.
•    PHR or SHRM CP certification preferred but not required.
•    Minimum of 6 years of progressive experience in Human Resources Operations, HRIS, Payroll, Benefits Administration, or related HR functions.
•    Experience managing HR systems, reporting, and process improvement initiatives.
•    Experience supporting payroll administration and benefits programs.
•    Proven experience managing cross-functional projects and vendor relationships.
•    Experience within a manufacturing, medical device, or multi-site environment.
•    Experience with HRIS implementations, integrations, and workflow automation.
•    Experience working with various HRIS systems such as SAP SuccessFactors, Paylocity, etc. and Microsoft Office applications.
•    Working knowledge of federal and state employment laws, including FMLA, ADA, and other employment regulations.
•    Understanding of HR best practices, compliance requirements, and employee lifecycle processes.
•    Understanding of confidentiality standards and handling sensitive employee information.

Physical Requirements:
•    Ability to work in both office and manufacturing environments.
•    Ability to sit, stand, walk, and operate standard office equipment throughout the workday.
•    Ability to occasionally walk production areas and warehouse facilities.
•    Ability to occasionally lift up to 20 pounds.