Key Account Manager
Monroe, US, 28110
Your challenge
• Follows KAM strategy to offer enhanced engagement model to large key accounts; focuses primarily on hubs (for hub and hub-and-spoke model type of key accounts) also supporting field sales working on spokes
• Responsible for developing long-lasting relationships with selected local key customers in a specific customer group covering all relevant stakeholders across functions and sites within a region
• Creates strategic account plan in alignment with Head of KAM (incl. forecasting, sales tactics)
• Accountable for all customer requests, responsible to coordinate internal GBO team to respond to/resolve requests/complaints in an attentive manner
• In charge of developing accounts and breaking into new accounts based on deep understanding of customer needs covering the complete GBO offering across BUs and including OEM capability
• Closely follows the industry and identifies opportunities for proactive business development; identifies emerging customer needs influencing GBO's R&D agenda based on most crucial customers
Your Profile
• 5+ years of professional experience in sales, ideally in key account management
• Industry expertise (i.e. Life Sciences) beneficial
• Skilled in navigating cross-functional teams
• Good communication and interpersonal abilities
• Strong negotiation skills
• Advanced knowledge of Excel and PowerPoint
• Contract Negotiation experience
• Ability to travel 50% or more via automobile and/or airplane
• Regularly required to stand, sit, reach, bend and move about a facility.
• Some light physical effort required.
• Ability to physically travel nationally and internationally to customer sites with various schedules and different time zones
• Maintain and possess an updated passport
Our Offer
Nearest Major Market: Charlotte