Expert Commercial Excellence & CRM (all genders)
Sattledt, AT, 4642 Wien, AT, 1100
Your challenge
- Manage, implement and further develop Salesforce CRM, including new features, integrations, automation, and AI solutions (in close cooperation with the Global CRM Team and Global IT).
- Translate and improve customer and sales processes across CRM and related systems to support efficient and seamless workflows.
- Support users through training, workshops and helping teams get the most value from CRM and commercial tools.
- Ensure high data quality, reporting, dashboards, and meaningful business insights across CRM and commercial processes.
- Develop and implement Commercial Excellence standards, processes, and best practices across the division.
- Analyze commercial performance, track KPIs, and identify opportunities for improvement in sales processes, forecasting, and pricing.
Your Profile
- Relevant education or work experience in a related field
- Experience in CRM systems (e.g. Salesforce), Commercial Excellence or similar areas
- Strong analytical and KPI-driven mindset
- Understanding of sales processes and customer journeys
- Interest in digitalization, automation, and AI
- Experience in training users and driving change
- Fluent English and strong communication skills
Our Offer
We offer you a challenging area of responsibility with creative freedom, a modern and collegial working environment and comprehensive professional and personal development opportunities. In addition, you can expect good professional development prospects and attractive social benefits. The gross annual salary for this position is approximately EUR 65,000 including variable bonus components and additional monetary benefits. Depending on your qualifications and professional experience, there is a willingness to overpay.