Expert AI & Workplace Applications (all genders) English Version
Wien, AT, 1100 Kremsmünster, AT, 4550
Your challenge
- Provide 2nd and 3rd level support and problem resolution for AI & Workplace Applications (MIRO, Adobe Products, Articulate, SER Doxis, etc)
- Analyze and specify requirements in collaboration with relevant departments to identify synergies and avoid redundancies
- Realize business requirements and further application development
- Collaborate in IT projects and manage projects within the responsible area
- Maintain regular communication with application key users to ensure effective cooperation
- Manage and track external service providers to ensure cost-efficient, timely, and high-quality service delivery
- Provide support documents and conduct training to enhance user know-how
- Take main responsibility for one or more services/towers, including monitoring and adapting processes to improve service quality and meet business needs
- Conception & implementation of e-learnings in the Articulate 360 platform
Your Profile
- Bachelor’s or master’s degree in Computer Science, Information Technology, AI, Digital Business Management, Media and Communication, or a related field; or relevant vocational training with several years of professional experience.
- 2+ years of professional experience in Applications consulting.
- Excellent communication skills to convey complex concepts clearly.
- Strong drive for continuous improvement and performance excellence.
- Innovative thinking to implement strategies that drive improvements and competitive advantage.
- Learning awareness to stay updated with new information and trends.
- Decision-making skills to analyze complex situations and drive organizational success.
- Integrity to uphold high ethical standards and foster a culture of integrity.
- General understanding of IT processes for effective technical support and solutions.
- Ability to understand logical and technical contexts.
Our Offer
You can expect a modern working environment with a high degree of creative freedom. In addition, we offer a wide range of attractive social benefits, a comprehensive training program and an open and innovative team that is looking forward to meeting you.
The annual gross salary is around 55.000 €. The actual amount depends on your qualifications and professional experience.
As an employer, we stand for equal opportunities and all qualified applicants are considered without regard to ethnicity, religion, gender, sexual orientation or disability status. We have set ourselves the goal of increasing the proportion of women in management and expert positions and therefore encourage qualified women to apply.