Apply now »

Specialist IT Service Management

Company:  NEVEON Romania S.R.L.
Location: 

Selimbar (jud. Sibiu), RO, 557260

Employment Type:  Permanent
Workplace Type:  On Site
Travel activity:  5%

Your challenge

  • Process customer inquiries, service requests, and incidents (prioritize, categorize, resolve) and collaborate on SLA definition and review
  • Facilitate on- and offboarding of new employees in accordance with HR requirements
    (joiner, mover, leaver process)
  • Maintain close contact with customers, informing them about their inquiries and error reports
    and keeping them informed of the progress of their requests
  • Create solution documentation in a global knowledge base and update the corresponding documentation
    for the supported systems
  • Manage IT assets and services (e.g., IMACs) including the lifecycle of assets and purchasing process.
  • Monitor logs and reports proactively to identify potential issues and ensure stable operations
  • Focus on local specifics, e.g., setup and maintenance of local infrastructure and devices

Your Profile

  • Basic Knowledge in the area of IT systems
  • Especially: Azure, Entra ID, Active Directory, Networking, Client Management, Server Management
  • English in written and spoken

Our Offer

As an employer, we stand for equal opportunities and all qualified applicants are considered regardless of ethnicity, religion, gender, sexual orientation or disability status. We have set ourselves the goal of increasing the proportion of women in managerial and expert positions and therefore encourage qualified women to apply.
Job ID:  2669

About NEVEON

We are NEVEON, a leading global integrated foam group. We offer outstanding polyurethane flexible and composite foams for a huge range of applications, from the comfort segment through the transportation sector to a limitless variety of specialty applications.

With a network of 55 locations in 14 countries and over 2,800 employees, we can guarantee to remain close to our customers and can offer them the quickest possible delivery times and highest levels of quality.

Apply now »